Privacy Policy
At Owais Travel and Tours, we prioritize the security and privacy of our customers. Our website uses advanced security measures to protect your personal information. All sensitive data, including payment details, is encrypted to ensure safety and confidentiality.
•We do not share or sell your personal information to third parties, except when necessary to process bookings, such as sharing details with airlines, embassies, or hotels.
•Customer data is only retained for as long as necessary to complete the services.
•By using our services, you agree to the collection and use of information in accordance with this policy.
For any queries regarding data protection, you may contact our support team.
Return and Cancellation Policy
We understand that plans may change, and we aim to offer flexibility where possible. However, due to the nature of travel services (tickets, visas, hotel bookings, and related reservations), the following cancellation and refund policies apply:
1. Road Trips (Visa-Related):
•If you cancel after visa approval, 50% of the payment will be refunded.
•The remaining 50% covers processing fees, administrative costs, and other non-refundable expenses.
2. By Air Trips (Flights, Hotels, and Visas):
•Airline Tickets: Refunds depend on the airline’s cancellation policy. We will follow the specific terms provided by the airline for your ticket class.
•Hotel Bookings: Refunds depend on the cancellation policy of the respective hotel.
•Visa Services:
•Once a visa application has been submitted, no refunds will be provided, as embassies do not issue refunds for visa processing fees.
3. Local Trips:
•For cancellations made at least 10 days before the departure date, a full refund will be issued.
•Cancellations made within 10 days of the trip are non-refundable.
Important Notes:
•Refunds will be processed within 7-14 working days after cancellation confirmation.
•Customers are advised to carefully check trip details and policies before confirming their bookings.
•For any further clarification, please contact our customer support team.